SERVICE DESCRIPTION
To ensure your total peace of mind, below we have listed a few important aspects of our service offering:
▸ Our sitters are fully insured, trained and DBS/CRB vetted.
▸ Your London Pet Sitter Ltd has all the appropriate public liability insurance cover
▸ We never share your personal data which we store in accordance with the Data Protection Act 1998
▸ It’s now a legal requirement to have your dog and cat microchipped – we therefore insist on the same.
▸ In an unlikely emergency, we have priority access to a highly trusted mobile veterinary service (www.ctvets.co.uk).
We offer a free consultation and the opportunity to meet your sitter prior to your service being confirmed.
Your London Pet Sitter will visit and care for your dog within your own home.
Dogs prefer not to be left alone and they need daily mental and physical exercise to keep them happy, healthy and to avoid unwanted behavioural problems. Our sitters are the perfect company for keeping your loved ones happy, engaged and occupied whilst you’re out or away!
▸ Each sitter can walk a maximum of 2 dogs if from different homes (and a maximum of 3 from the same home and only if it’s safe to do so).
▸ Sitters only walk dogs on lead.
▸ We ensure fresh water is available and will feed your dog in accordance with your instructions.
▸ We’ll exercise your dog as instructed (we recommend every 2-4hrs).
▸ Entertain, cuddle and play with your dog
▸ We will follow any grooming instructions provided (e.g. brushing, combing, eyes, ears, etc.).
▸ Our sitters will happily manage any medication or special dietary needs.
▸ Services provided:
We’ll keep you continuously updated with messages, photos and videos – using your preferred channel of communication.
We offer a free consultation and the opportunity to meet your sitter prior to your service being confirmed.
Your London Pet Sitter will visit and care for your cat within your own home, so that your loveable companions suffer less stress as they remain within their familiar environment. Our sitters are the perfect company for keeping your loved ones happy, engaged and occupied whilst you’re out or away!
▸ We will only let your cat out if provided with explicit instructions to do so. YLPS cannot be held liable if your cat does not return home.
▸ We ensure fresh water is available and will feed your cat in accordance with your instructions.
▸ Clean/change litter trays
▸ We will follow any grooming instructions provided (e.g. brushing, combing, eyes, ears, etc.).
▸ Entertain, cuddle and play with your cat.
▸ Our sitters will happily manage any medication or special dietary needs.
▸ Services provided:
We’ll keep you continuously updated with messages, photos and videos – using your preferred channel of communication.
We offer a free consultation and the opportunity to meet your sitter prior to your service being confirmed.
Our small Pets include all small critters (e.g. rabbits, ferrets, gerbils), reptiles, birds and fish. Your London Pet Sitter will visit and care for your small pet within your own home, so that your loveable companions suffer less stress as they remain within their familiar environment. Our sitters are the perfect company for keeping your loved ones happy whilst you’re out or away!
▸ Our pricing is based on a per cage / pen / tank.
▸ Boarding Services provided at our sitter’s premises. We prefer a minimum duration of 1 week.
▸ Boarding options differ between small pets that need to be taken out of their cage / pen / tank versus those that remain within
▸ We ensure fresh water is available and will feed in accordance with your instructions.
▸ We will clean cages / pens / tanks – as requested.
▸ Services provided:
We’ll keep you continuously updated with messages, photos and videos – using your preferred channel of communication.
At Your London Pet Sitter, we will ensure we look after your home as well as we look after your loved ones:
▸ We will bring in your mail/post.
▸ Water plants.
▸ Empty your bins.
▸ Clean [pet] feeding and drinking apparatus.
▸ Attend to other minor household tasks.
▸ Ensure we keep your keys safe and secure!
To help manage the finances, our billing terms and payment options are provided below:
▸ We will bill for services prior to your service commencing. We request payment in advance in order to confirm a booking. For recurring services, we will invoice weekly.
▸ If Your London Pet Sitter incurs costs on your behalf (e.g. to purchase food), these will be recovered as part of your bill. A service fee will be applicable.
▸ Payment options are incorporated within your invoice as follows:
- PayPal: If you prefer to pay via PayPal, transaction fees of 3.6% plus £0.30 will be applicable.
- PayPal fees can be avoided by selecting ‘Pay a Friend’ when processing your payment.
- Direct: Direct payment into Your London Pet Sitter bank account. Bank account details are provided within the invoice.
▸ Cancellations: Your London Pet Sitter requires a minimum of 72hrs (for booking not incling bank holidays) or 5 days (for bookings including bank holidays) notice to cancel a service. Penalties for late cancellations will be applicable (up to a maximum of 75% of the booking total).
Some additional information you may find useful:
▸ To contact Your London Pet Sitter In case of an emergency, call +44 (0) 7466 401302.
▸ Your Pet Sitter: contact details of your designated sitter will be provided following confirmation of your booking.
▸ Our Insurer: Pet Business Insurance.
▸ We are members of NARPS – National Association Of Pet Sitters and Dog Walkers.
▸ Your London Pet Sitter donates to pet charities every month. Thank you for helping us make a difference in the lives of pets in need!